Player Protection

399b Responsible Gaming — Stay Safe, Play Happy

Gaming should be a source of enjoyment, not stress. 399b believes every player's wellbeing comes first. Keep your gaming experience positive and in control through responsible gaming.

18+
Age Policy
24/7
Support Active
5
Protection Tools
100%
Free Support

The Core Pillars of Responsible Gaming

Here's a quick look at the steps 399b has taken to promote Responsible Gaming for all members.

⏱️
Time Controls
Set a Session Time Limit

You can set limits. If you reach your limit, 399b will automatically alert you and end your session.

💰
Betting Limits
Setting Deposit and Betting Limits

Set a limit on how much BDT you deposit or wager daily, weekly, or monthly — before you start. This helps reduce the risk of financial loss.

🚪
Self-Exclusion
The Option to Take a Break

If you feel you need a break, you can temporarily suspend your account yourself for 7 days, 1 month, or longer. Nothing negative will happen to your account during the break.

📊
Activity Tracking
Gaming History Review

You can review your betting amounts, win/loss records, and time spent playing at any time. Understanding your own habits is the first step toward Responsible Gaming.

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Age Verification
18+ Age Verification

399b follows a strict age verification process at registration. Participation by minors is strictly prohibited, and we make absolutely no exceptions on this.

🤝
Help Center
24/7 Bangla Support Team

Our Bangla-speaking support team is always on hand for any concerns. If you're experiencing gaming addiction or feeling overwhelmed, immediate help is available.

What Is Responsible Gaming and Why Does It Matter

Responsible Gaming means enjoying sports and betting within your own limits — financially, time-wise, and mentally. Coming to a trusted platform like 399b should be about entertainment, not just winning. When gaming starts feeling like a source of stress rather than fun, that's when problems begin.

Many players in Bangladesh start out playing for fun, but gradually develop a dependency. It can happen to anyone, regardless of age or profession. That's why 399b is committed to keeping all its users informed and protected.

The heart of Responsible Gaming is simple — play for fun, not at your own expense. Betting shouldn't be seen as a way out of financial hardship. 399b wants every member to play with a healthy mindset and to seek help whenever they need it.

Keep in mind: Responsible Gaming doesn't mean giving up gaming — it means getting the most enjoyment out of it while staying within healthy limits.

Recognize the Signs of Addiction

Gaming addiction is a real issue, and it tends to develop gradually. Many people don't even realize they're heading down that path. Watch out for these warning signs:

  • Chasing Losses with Repeated Bets
  • Gradually Increasing Bet Amounts
  • Unable to Stop Playing Even When You Want To
  • Hiding your betting from family or friends
  • Taking out loans or selling assets to fund gambling
  • Mood swings, irritability, or trouble sleeping
  • Losing focus on work or studies
  • Withdrawing from Family and Social Relationships

If you notice any one or more of these signs in yourself, don't wait — seek help now. It's not a sign of weakness; it takes courage to take care of yourself.

Warning: Chasing losses by betting more is a trap that's hard to escape once you're in it. Stop right now and contact us at support@399b.ws.

How to Use 399b's Protection Tools

399b offers several user-friendly tools to help you stay in control. They're completely free and can be activated anytime from your account settings.

Deposit Limits

In Account Settings, set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set. Decreasing a limit is instant, but increasing one requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

Betting Limits

Beyond deposits, you can also set limits on individual bets or your total wagering amount. This is one of the most effective ways to avoid significant losses.

Time Limits & Alerts

Get real-time reminders of how long you've been playing. Choose 30 minutes, 1 hour, or a custom duration — you'll receive an alert when the time is up.

Reality Check

A pop-up will appear at set intervals to let you know how long you've been playing and how much you've wagered. It keeps you aware of your current session in real time.

Self-Exclusion

If you feel like you need a longer break, you can pause your account anywhere from 7 days to permanently. While self-exclusion is active, logging in or placing bets will be completely disabled.

Tips for Building Healthy Gaming Habits

Responsible Gaming comes down to a few simple habits. Here's what 399b's experienced team recommends keeping in mind:

  • Set a budget in advance: Decide on an entertainment budget at the start of the month and stick to it strictly.
  • Be Prepared to Lose: Losing is a normal part of betting. Think of any losses as the cost of entertainment.
  • Don't Rely on a Winning Streak: Never place bets under the influence of alcohol or drugs — your judgment is impaired and sound decisions become impossible.
  • Take Regular Breaks: Take regular breaks instead of playing for long stretches. Get up, have some water, go for a short walk.
  • Tell your family: Hiding your gambling from family is a major sign of addiction. Bring them into your confidence.
  • Keep other hobbies too: Don't let betting be your only outlet — make room for other hobbies and enjoyment in your life.
  • Don't Bet Under Stress: Turning to betting as an escape from stress or pain is dangerous. Find another way to unwind instead.
Simple rules: Set your entertainment budget at the start of each month — once it's gone, stop for the month. Just this one habit covers 70% of what responsible gaming is about.

Ask Yourself

If you answer "yes" to most of the questions below, it may be time to seek help.

1

Do You Frequently Spend More Than Your Set Budget?

2

Do you keep betting to chase losses?

3

Are you hiding your gambling from family or friends?

4

Are you spending so much time playing that it's cutting into your work or sleep?

5

Are you feeling anxious or unsettled about your gaming?

6

Have you borrowed money to bet, or are you considering it?

If you answered "Yes" to more than 2 questions, please contact us now. View FAQs →

Your Protection Tools

Time Limits

Set your own daily session time limit.

Find it in Settings
💳
Deposit Limits

Set a weekly or monthly cap on your deposits.

Takes Effect Immediately
🔕
Self-Exclusion

From 7 days to permanent — take a break for as long as you need.

Account Settings
Need Help?

Our Responsible Gaming team is available around the clock. Don't hesitate to reach out.

support@399b.ws
Live Chat — Available on Any Page of the Site

How to Set Your Limits

Activating safety tools on your 399b account is straightforward. Set your limits in just a few simple steps.

1
Log in to your account

Log in to 399b.ws with your username and password.

2
Go to Profile Settings

Click the profile icon in the top right corner and select "Account Settings".

3
Open Responsible Gaming Section

In the Settings menu, click the "Responsible Gaming" tab.

4
Select Your Desired Limit

Choose what you need — deposit limits, time limits, or self-exclusion — and set your values.

5
Save

Click the "Save" button. Limit decreases take effect immediately; increases apply after 24 hours.

Responsible Gaming FAQs

No, self-exclusion keeps your account balance completely safe. Once the exclusion period ends or your account is reactivated through our support team, your balance will be exactly as you left it.

For security reasons, any request to increase a deposit limit takes effect after 24 hours. This waiting period is intentional — to prevent limits from being raised in an impulsive moment. Decreasing a limit, however, is instant.

If you believe a family member may be struggling with addiction, contact us at support@399b.ws. Our team will assess the situation and take the necessary steps, though the account owner's identity verification process will need to be followed.

Yes — all of 399b's responsible gaming tools, including deposit limits, time limits, reality checks, and self-exclusion, are completely free. There are no extra charges for using them.

Strict age verification is carried out at registration. Where there is doubt, identity must be confirmed with a national ID or passport. Any account identified as belonging to a minor is closed immediately and all deposited funds are returned.

Start by contacting the 399b support team at support@399b.ws or via Live Chat. We'll point you in the right direction and help connect you with professional assistance. Remember — asking for help takes courage.

Play Responsibly, Win Happily

Enjoy Sports Betting at 399b in a safe and trusted environment. Join today and activate your protection tools.

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